Hotel MX portal maya
Hotel MX portal maya welcomes pets with up to 1 pet per room and a 44 lb weight limit per pet. The pet fee is 13 USD/night per pet. A 25 USD pet deposit is required at booking. This property accepts dogs only — cats are not permitted. Pets cannot be left unattended in the room. Service animals are welcome at no additional charge.
You’ll be redirected to HotelPlanner to complete your booking.
Frequently Asked Questions about Hotel MX portal maya
- What is the pet weight limit at Hotel MX portal maya?
- Hotel MX portal maya allows pets up to 44 lbs per pet.
- Is only one pet allowed at Hotel MX portal maya?
- Only one pet is allowed per room at Hotel MX portal maya.
- How much is the Hotel MX portal maya pet fee?
- The pet fee at Hotel MX portal maya is 13 USD/night per pet.
- Is there a pet deposit at Hotel MX portal maya?
- Hotel MX portal maya requires a 25 USD pet deposit per stay.
- Can pets be left alone in the room at Hotel MX portal maya?
- No — pets cannot be left unattended in the room at Hotel MX portal maya.
- Are cats allowed at Hotel MX portal maya?
- No — Hotel MX portal maya accepts dogs only.
- What are check-in and check-out times at Hotel MX portal maya?
- Check-in begins at 3:00 PM - midnight; check-out is by 12:00 PM.
Pet policies may change. Always confirm directly with the property before your stay.
About Hotel MX portal maya
Amenities
- Check In: 3:00 PM - midnight
- Check Out: 12:00 PM
- Concierge services
- Airport transportation (surcharge)
- Garden
- Safe-deposit box at front desk
- Multilingual staff
- 24-hour front desk
- Porter/bellhop
- Express check-out
- Smoke-free property
- Tours/ticket assistance
- Free WiFi
- Number of restaurants - 1
- Number of outdoor pools - 1
- Number of bars/lounges - 1
- Luggage storage
- Free parking nearby
- Terrace
- Street parking
- Distance from property (ft) - 328
- Distance from property (meters) - 100
- Handrails in stairways
- Wheelchair accessible – no
- Upper floors accessible by stairs only
- Well-lit path to entrance
- Pets allowed
- Pet max weight (per pet) in kg is 20
- Pet max weight (per pet) in lb is 44
- Only dogs are allowed
- Maximum number of pets per room 1
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Pets cannot be left unattended
- Beach nearby
- No elevators
- Noise-free rooms not guaranteed
- Professional property host/manager
Check-In & Check-Out
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Policies & Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: USD 1.96 per accommodation, per night
- Fee for buffet breakfast: approximately USD 8 to 20 for adults, and USD 5 to 20 for children
- Pet deposit: USD 25 per stay
- Pet fee: USD 13 per pet, per night
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Airport & Shuttle
Nearby Landmarks
- Quinta Alegría Shopping Mall0.1 mi
- Quinta Avenida0.1 mi
- Calle 120.2 mi
- Calle Corazón0.2 mi
- Nuestra Senora del Carmen Catholic Church0.2 mi
- 3D Museum of Wonders0.3 mi
- Playa del Carmen Main Beach0.3 mi
- Riviera Gran Casino0.3 mi
- Mario Villanueva Stadium Madrid0.3 mi
- Mamitas Beach0.3 mi
- Pier Navega0.4 mi
- Chabad Playa del Carmen0.4 mi
- Frida Kahlo Museum0.4 mi
- Mercado Playa del Carmen0.4 mi
- Super Chedraui Selecto Avenida 100.4 mi
You will be redirected to HotelPlanner to complete your booking.

Location
Calle 16 Norte Entre 10 y 15 Avenida, Playa del Carmen, 77710